FAQ

This is not the time to panic. There are many good reasons why your account may have been blocked. Too many failed attempts will usually shut the login, but you can restore your account by simply requesting a new password. If the problem is still there after resetting your password, check your email for notifications from us or get in touch with customer support straight away!

Restarting your account is a piece of cake. All you need to do is get in touch with our customer support who will see you through. Please note that if you have requested to be self-excluded, we cannot reopen your account before the period of self-exclusion expires.

Are you having trouble logging in? Don’t worry. Smokace is prepared for any situation, and you can either click on "Forgot password," or jump in an email chat with our dedicated customer support. Either way, you will have access restored to your account in no time!

We appreciate the enthusiasm, but Smokace only allows one account per person. Please stick with this for the best gaming experience.

Verification is an important part of the Smokace experience, and you can complete it by contacting us by email.

When everything is in order, our specialists should complete the verification process within 24 hours. Please allow for some delays as we may be busier during certain periods depending on the number of verification applications.

Yes, you need to sign for Smokace to claim the welcome bonus. The welcome bonus is detailed in a separate page, and we advise you to go through the terms and conditions so that you always come prepared.

Yes, Smokace players enrol automatically in the casino's loyalty program. Players will be able to progress through a multi-tier system while playing their favorite games. All players are welcome to play the games they find most suitable to their taste and accumulate points automatically.

Absolutely, we have made sure that players can experience all sorts of fun promotions. Apart from the generous welcome package and tournaments, Smokace has prepared a whole bunch of free spins you can claim under various conditions.

If you are having an issue with your bonus funds or they are missing, check your account settings and bonus. Should there be no information available there as well, please contact our Customer Support.

Before you can withdraw any funds that are a part of your bonus, you must comply with the wagering requirements in full. Please make sure to satisfy these conditions prior to attempting any withdrawals.

Wagering requirements at Smokace will vary depending on the bonus. Players may find a number of promotions that will feature specific T&C's where the wagering requirement will be detailed.

To keep track of your bonus progression, just head to the profile where you will be able to see how much more money you need to wager.

Yes, all Smokace's bonuses come with an expiry date. We make absolutely sure to detail this in each bonus T&C's for your convenience.

If you choose to opt out of a bonus, the bonus is considered settled. You won't be able to reactivate it any more.

First of all, you must create an account at Smokace. Afterwards, you can deposit real money and play any casino game for real money. To do so, we have a wide range of solutions available, including credit and bank cards, e-wallets, and direct bank payment methods. These payment methods may be subject to change depending on your current location. In case you see a problem, we encourage you to have a look at our banking page, or get in touch with our support.

No, you don't have to pay anything to make a deposit at Smokace. It's all 100% free of charge.

Deposits are usually credited instantaneously to your account. If some delays occur, please give the money a few minutes to arrive or log in again. If your deposit is still missing – very unlikely – just contact Customer Support who will trace the money for you right away.

If a deposit gets declined, the reason behind this is most likely incorrectly entered data. There is a chance for the payment processor to be experiencing difficulties. Please get in touch with the Customer Support Team if you seem to not be able to deposit.

Withdrawals from Smokace are available to players who have verified their accounts, which takes around 24 hours. Once you do this, depending on the method you use, you will have to wait 24-48 hours and five banking days to withdraw your money. All the information about specific time-tables is featured in the Banking section to avoid confusion.

Some withdrawals may take up to five business days, so make sure to allow for this time to expire. While we are still processing your withdrawal on our casino, you can reference it in the Cashier section. If the money hasn't arrived in five or more days, please contact Customer Support who will help you trace it to the best of our ability.

Yes, Smokace is a regulated casino and holds a license from the Government of Curacao. This makes the online casino a legitimate business and a benchmark website in the iGaming industry.

Keeping your private data safe is our priority, and this is always the case when you play at Smokace. Players will be glad to know that your personal information is stored securely and away from unauthorised third-parties. We use an advanced 256-bit Secure Socket Layer (SSL) encryption mechanism to ensure that all data transfers are anonymous and remain in our exclusive care.

We are always looking to provide you with the best possible theoretical returns, known as return-to-player (RTP) rates. For this reason, we will collaborate with the best game makers and offer you games from some of the best games available. We list games in compliance with our license guaranteeing for fair payouts and unbiased gameplay outcomes.

Smokace will make it simple for you to keep track of your gaming history and allow you to always know how much you have deposited, withdrawn, and won playing various games. We store data about your gaming sessions in the Game History section for up to three months.

Yes, Smokace is fully committed to upholding the best responsible gambling practices in the industry. Players may visit our Responsible Gambling page, which details all there is to know about this practice, where to get help and how to spot early symptoms. We also offer self-exclusion.

If you wish to freeze or suspend your account, Smokace will be happy to oblige. Just get in touch via email or contact us directly through our live chat option to talk details.

Yes, we make sure that players' wishes are respected. If you want to shut down your account, just refer to our customer care team who will assist you.

Smokace knows how dynamic a player's lifestyle can be, and that is why we make sure that you have access to the casino 24/7.

Yes, you can! You may pick a game from our vast library of titles and try it for free or in a demo version before you stake real money. Playing for free, though, won't rob you from the opportunity to experience the game exactly as is. The only thing that changes is the currency which won't be real money.

Smokace presently offers games by over 40 dedicated studios. Game availability may be restricted based on your current geographical region, but overall, you will have access to hundreds of great gaming titles to pick from. The majority of these games will be popular online slots, but you can find many other options. They include table games such as blackjack, baccarat and casino hold 'em poker, video poker, and many live games.

Yes, Smokace is fully accessible from a mobile device, and you will have no trouble playing on the go. The casino will render its products fully accessible to all players, whether they access the website from an Android or iOS device, smartphone or a tablet.

Yes, Smokace has a bunch of tournaments running around the clock for you to appreciate and enjoy. We welcome you to have a go at any of the tournaments you find enjoyable. They will change and feature different games.

Yes, Smokace's shop is actually quite a worthwhile option. We have thought of many ways to make your gameplay sessions more integrated and rewarding. You will have an excellent time going through our store and unlocking new perks as an extension of our loyalty experience.